Privacy Policy

Privacy Policy – PanFix

Effective Date: 10-7-2025

This Privacy Policy explains how PanFix (“we”, “us”, “our”) collects, uses, stores, and protects your personal information in compliance with the General Data Protection Regulation (GDPR), Cypriot law, and the advertising data policies of Meta (Facebook/Instagram) and Google.

By using our website, services, forms, or advertisements, you agree to the terms of this Privacy Policy.

1. Who We Are

PanFix is the Data Controller for any personal data you provide through our website, lead forms, CRM, or advertising platforms.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Full name

  • Email address

  • Phone number (if provided)

  • Location or service area

  • Type of service requested (e.g., painting, furniture assembly)

  • Preferred dates for service

  • Marketing consent (email/SMS)

  • Technical data (IP address, browser, device info via cookies)

We do not collect sensitive data unless explicitly required and consented to.

3. How We Collect Personal Data

We collect data when you:

  • Submit a form on our website or landing pages

  • Engage with our ads on Facebook, Instagram, or Google

  • Contact us via Messenger, WhatsApp, or email

  • Use our website (analytics & tracking tools)

  • Agree to receive marketing via email or SMS

4. Why We Use Your Data

We use your personal data to:

  • Respond to your inquiries and provide service estimates

  • Book appointments and communicate with you

  • Send service reminders, updates, and promotions (with your consent)

  • Manage your information securely in our CRM system

  • Improve our advertising and website performance

You will only receive marketing communication (email or SMS) if you have given us your explicit consent.

5. Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

  • Consent – when you opt in to receive communications

  • Contractual necessity – to provide the services you request

  • Legitimate interest – to follow up with customers or maintain records

  • Compliance with legal obligations – e.g., invoicing or tax

You may withdraw your consent at any time by contacting us at panfixservices@gmail.com.

6. Marketing & CRM Usage

If you consent to marketing, we may:

  • Store your information in a secure CRM system

  • Contact you via email and/or SMS for relevant offers or updates

  • Send reminders about your inquiry or services you expressed interest in

Every message we send includes an unsubscribe or opt-out option. You can also request removal from our database at any time.

We never share your information with third parties for their own marketing.

7. Cookies and Tracking Technologies

Our website uses cookies, the Meta Pixel, and Google Analytics to:

  • Understand visitor behavior

  • Improve user experience

  • Measure ad performance

  • Retarget users with relevant offers

You will see a cookie consent banner when visiting our site. You may accept or decline tracking.

You can also manage ad preferences here:

8. Data Sharing

We do not sell or rent your personal data.

We only share it with:

  • Our internal team and service coordinators

  • CRM, email, or SMS platforms (e.g., Meta, Google) strictly for service-related or consented communication

  • Legal or government authorities, if required by law

All partners we work with are GDPR-compliant and bound by confidentiality.

9. Data Retention

We retain your data only for as long as necessary:

  • Lead data: 12 months from last contact

  • Marketing data: until consent is withdrawn

  • Service-related data: as required by legal or tax regulations

  • Cookies: based on your browser settings or our cookie banner options

You may request deletion or correction of your data at any time.

10. Your Rights Under GDPR

You have the right to:

  • Access the data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw your consent for marketing

  • Object to how we use your data

  • Lodge a complaint with the Office of the Commissioner for Personal Data Protection (Cyprus)

To exercise your rights, email us at panfixservices@gmail.com.

11. Security

We implement industry-standard security measures to protect your data from loss, misuse, or unauthorized access, including:

  • SSL encryption

  • Password-protected CRM access

  • Regular data reviews and security audits

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The latest version will always be available at:

https://panfixservises.com/privacy (or linked on your website footer)

13. Contact

If you have questions or concerns about how we handle your data, please contact:

PanFix Support
📧 panfixservices@gmail.com
📍 Limassol, Cyprus